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– TRUST CENTER–

Botkeeper Vulnerability Disclosure Program

We take security seriously.

Botkeeper is committed to ensuring the security of our customers and their data. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.

We encourage you to contact us to report potential vulnerabilities in our systems.

Submit a vulnerability

Authorization

If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized. We will work with you to understand and resolve the issue quickly, and Botkeeper will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known.

Any service not expressly listed above, such as any connected services, are excluded from scope and are not authorized for testing. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you aren’t sure whether a system is in scope or not, contact us at vdp@botkeeper.com.

Though we develop and maintain other internet-accessible systems or services, we ask that active research and testing only be conducted on the systems and services covered by the scope of this document. If there is a particular system not in scope that you think merits testing, please contact us to discuss it first. We will increase the scope of this policy over time.

botkeeper-vulnerability-disclosure-program-reporting-vulnerability

REPORTING A VULNERABILITY

Information submitted under this policy will be used to remediate or mitigate the vulnerabilities identified. We will not share your name or contact information without express permission.

We accept vulnerability reports via this form. Reports may be submitted anonymously. If you share contact information, we will acknowledge receipt of your report within 3 business days.

By submitting a vulnerability, you acknowledge that you have no expectation of payment and that you expressly waive any future pay claims against Botkeeper.

WHAT WE WOULD LIKE TO SEE FROM YOU

In order to help us triage and prioritize submissions, we recommend that your reports: 

  • Describe the location the vulnerability was discovered and the potential impact of exploitation. 

  • Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful). 

  • Be in English, if possible. 

WHAT YOU CAN EXPECT FROM US

When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible. 

  • Within 7 business days, we will acknowledge that your report has been received. 

  • To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including on issues or challenges that may delay resolution. 

  • We will maintain an open dialogue to discuss issues.

HALL OF FAME

Pavan Baile www.linkedin.com/in/pavan-baile-0bb596244

QUESTIONS

Questions regarding this policy may be sent to vdp@botkeeper.com. We also invite you to contact us with suggestions for improving this policy.